I have been Alberto’s client for over twenty years. His, and his teams’ professionalism and ability to ‘keep up with the times’ has always impressed me. Alberto, his wife Adriana, and their team maintain a fun, happy, welcoming environment and I look forward to every visit to the salon.
When a client leaves Alberto’s chair, that client looks great. It’s the first thing I noticed about him when I first started frequenting the salon where he worked in the early 1980s. I never saw a succession of identically groomed heads leave his chair. On the contrary, each one left with her – or his – features enhanced, exuding confidence, and radiant. And more often than not they – and the rest of the clientele around his chair – were laughing. From there he went on to open his own shop – well, several of them – all successes. Then in 1990 my hairdresser went on holiday at a time when I needed an up do. Besides, I was tired of the way he always kept me waiting for appointments. I called Alberto, and after my first appointment with him never went back to my old hairdresser. Can’t think now why I waited so long to switch. I always look forward to my hair appointment with Alberto — every four weeks without fail.
Lynda Grace P. Abbotsford, BC
I had a history of not being faithful to a hairdresser or to any given salon, until I walked into Alberto and Co. eight years ago. It was 4:00 p.m. and I need an “updo” for a wedding that evening. In that one hour I learned more about my face shape, my hair, and myself, than I ever had at any other salon before. They build strong and trusting and lasting relationships with their clients, and I should know, I have been faithful ever since. The staff at Alberto and Co. knows hair. They are always learning new skills and techniques. They love their work and it shows. When you sit in the chair, you can be sure that you will chat, have a laugh, relax and will walk out with the kind of hair people enquire about! I have been stopped in a coffee shop and asked where I get my hair done. I know I have a good cut and great colour, when not only do people ask me where I get my hair done, but also they actually go to Alberto’s on my recommendation. My cut and my colour are my signature, yet it’s always changing, always new. When you walk in the front door of Alberto and Co. you can be sure you will walk out a new woman. When I walked in that door years ago it was a last minute decision, and it was the last time I ever thought about another salon!
Karen M , Surrey BC
I have trusted Alberto & Co. to take care of my hair for over 7 years. Always I am greeted with big smiles and the amazing friendliness of his caring staff- it is so much like visiting family. The stylists and color specialists are all so talented. A common thread amongst all the staff is their passion – exhibited in their enthusiasm and in their quest to keep up with the latest trends in hair fashion and skin care. I know I can count on them to keep me current and looking my best. Recently, I enjoyed a facial with Alberto & Co. and was so impressed by the level of service I received. I was treated like a queen, and found myself so relaxed and soothed after the session, it was like every inch of stress was released from my body. Alberto has assembled a great team of people with amazing synergy – I know I can count on them for all my skin and hair care needs.
Tracey , Richmond BC
“I was so happy with the way everything turned out on the morning of my wedding at Alberto’s. The stylists were incredibly gracious and understanding about arriving early in the morning for us, and did their job quickly and beautifully. My own hairstyle was exactly what I wanted, and the other ladies who had their hair done were just as happy. I would highly recommend these stylists for any special event!”
Thank you Alberto, Adriana and the rest of your team!
From a business point of view, I manage a team of 22 people, a few are administrative, some are warehouse personnel with the majority being sales people. When I look at your company and your staff, I truly do see that you embody all facets of a “successful” organization.
1. You’re professional.
2. You make the customers feel part of the family.
3. You put the customers first.
4. You provide a unique experience for the customer.
5. You provide a fun, relaxed atmosphere.
6. You have talented staff.
7. Your staff reflects the company’s vision.
8. You’re not the cheapest in town but your customers come back because you sell value.
9. I believe you have great customer satisfaction and therefore great customer retention.
There’s books written about companies like yours and the template of success that you follow! You should be very proud of what you’ve created and how you continue to nurture and grow it.
Keep up the great work guys and gals!!
My first impression of your salon was very positive, everyone was very friendly and accommodating when I was trying to book an appointment. I appreciate your followup email and the email reminder for my next appointment.
Adrienne F. Delta B.C.
I wanted to say thank you to Kelsey and how grateful I am. My hubby never comments on my hair and for first time he told me how gorgeous my hair looks. So thank you from the bottom of my heart.
Gurinder B. Surrey B.C.
Everyone was so friendly, always smiling, made me feel welcome when it was my 1st visit. I found it to be pricey, but I got the colour I have always wanted.
Ashley was fabulous. She gave me the cut I’ve been wanting for 3 years now and no one else was able to deliver. Love the cut and have recieved many compliments on it!
Karen S. Surrey, B.C.
What can I say? I’ve been coming to you for 20+ years and have always been treated wonderfully. I particularly appreciate how easy it is to talk with Alberto about what I like and want in style. He truly listens and also advises wisely. I receive excellent and caring service from people I now count as friends. Thank you!
Andrea R. Delta, B.C.
I was very pleased to have arrangements made to lower the price of my hair cut as I found it a bit too much for me now that I am retired and on a fixed income. They were very happy to accomodate me and my financial posistion so that I am able to come back more often now as it is more affordable. Thank you so much for really looking after me in so many ways. Always enjoy my experience at Alberto’s.
Karen H. Delta B.C.
Jamee was excellent! great consultation with dry hair first, asked me to check haircut when finished. Excellent instructions regarding blow dry techniques! Also selection of teas and water are excellent!
Clair. W. Delta. B.C.
I always feel welcome and comfortable when coming into the salon. The atmosphere is friendly and relaxing. I appreciate that music isn’t too loud and the stylists are all professional in their interactions with each other.
Karen N. Delta B.C.
Back in May 2015 I had a very itchy scalp. I talked to my hairdresser and she suggested I talk to Alberto. He had a look and diagnosed me with Pityreasis simples – dry scales. I had 3 treatments over 3 months and was much better. Later had to more follow up treatment for 2 months and now all is good. The itchyness is gone and the scales have almost disappeared. I would recommend Alberto to anyone experiencing scalp conditions or hair loss.