Cancellation Policy – We recognize that everyone’s time is valuable therefore we greatly appreciate a 24 hour cancellation notice. Failure to do so, may result in future NON REFUNDABLE deposits to reserve appointments.
Deposit & Cancellation Policy:When you book an appointment with Alberto & Co Hair Care, unlike other salons, we set that time and stylist aside just for you.If you cancel with late notice or simply do not show up at all, it inconveniences the many other clients that have been turned away because we were fully booked.We require a minimum of 24hrs notice if you wish to cancel or re-schedule your appointment.
In order to secure your appointment, we require a 50% deposit to be paid at the time of booking.
The deposit may be paid by Credit Card over the phone or Credit Card, or Cash in the salon and is held against your booking as a credit towards that appointment.
- If a cancellation is made with more than 24 hours notice, the deposit is refunded or forwarded to the new appointment time.
- If a cancellation is made with less than 24 hours notice, the deposit is forfeited as a late cancellation fee.
- If you simply do not show up to a booked appointment, the deposit is forfeited as a no-show fee and you may not make any future appointments without payment in FULL at the time of booking.
- If a booking is held with a Gift Voucher, Mini Membership or Gift Card and has a late cancellation, 50% of the Gift Voucher value is forfeited.
- In the case of a Gift Voucher, Mini Membership or Gift Card no-show, 100% is forfeited.
- Promotional Gift Vouchers or Promotional Gift Cards may not be used for a deposit.
- Clients who provide less than 24 hours notice are welcome to send someone else in their place to have the booked service(s) to avoid losing their deposit.
We in turn will reduce your appointment cost by $20 if we need to cancel your appointment with less than 24hrs notice (due to staff illness etc) – After all, it’s only fair that we do for you what we ask you to do for us!
We hope you understand and respect our deposit and cancellation policy.